Business Focus: Marilyn Gallagher Brown Thomas Galway

Marilyn-Gallagher
With more than 18 years experience in the retail industry, Marilyn Gallagher, General Manager at Brown Thomas Galway relocated back to Ireland from London last year to take up her current role in Galway’s flagship store. 

Before I moved to Galway last year, I was working with global flagship premium and luxury businesses in London. I’ve worked my way up through the ranks developing my leadership, technical and commercial skills. I always had a pipeline dream to move back to Ireland and work for Brown Thomas. I love challenging myself and exposing myself to new ideas and ways of working. I’m responsible for managing and facilitating all business functions from front and back of house and reporting into director level. It’s my job to communicate, implement and follow up business objectives and providing what’s necessary for my team to achieve this.

“I’VE ALWAYS HAD A HUGE INTEREST IN RETAIL AND LOVE SEEING THE PROCESS AND PROCEDURES BEHIND HOW A BUSINESS IS RUN”.

It takes dedication, hard work and passion to ensure everything runs seamlessly. I love problem solving and I always believe big challenges equal big opportunities. And don’t get me started on organisational skills – I am that typical Virgo, it goes without saying! I love spending time on the shop floor meeting customers and working with the team. It gives me a chance to see what actions we’ve put in place and how they’ve come to life. This is the time to really dive deep into the customer’s journey and understand if, and what, we need to adapt in our services to respond to their demands and expectations. The opportunity to manage the Galway store is very rewarding.

There is an abundance of talent and creative flair amongst the team members. Seeing them develop and being able to offer them opportunities gives me great satisfaction. Their passion is incredible and the customer is always at the forefront of what we deliver. We recently introduced our new assisted selling in-store service which allows you to explore an extensive range of labels that are available across all Brown Thomas stores.

Our customers are very diverse in style and we work closely with our buying team to ensure we deliver on the appetite for desired trends and brands. We’ve seen many sought-after brands come to the Galway store like Charlotte Tilbury as well as new womenswear labels including Hugo Boss, RIXO London, Ganni and Ba&sh. This year we also introduced the musthave accessories brands Salar, Cult Gaia and Danse Lente. We have a few more surprises up our sleeves for you in 2018!

Brown Thomas, Galway.

18-21 Eglington Buildings, Galway.

Tel: 091 565 254.

Visit: www.brownthomas.com

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